Shipping policy

Please allow up to 1-3 business days for your item to be shipped. Once an item has been placed it can no longer be modified, canceled, changed.

All US shoe orders will be shipped VIA UPS. International orders will be shipped VIA DHL.

All clothing orders will be shipped VIA USPS.

Shipping charges for your order will be calculated and displayed at checkout based on carrier, service and weight.

You will receive a Shipment Confirmation email or SMS once your order has shipped containing your tracking number(s).

Please allow up to 10 business days for your item to arrive. We are not responsible for carrier delays. 

Items can be insured upon request for an additional small fee.

All orders placed in the United States will be shipped via UPS and delivered to you within 1-4 business, depending on the selected shipping speed. Shipping times may vary due to carrier delays.

All orders placed internationally (delivery outside the United States) will be shipped via UPS. We unfortunately cannot guarantee exact shipping times for international orders, but we ask that you reach out if your order isn’t received within 7 days.

If you have yet to receive your item, tracking order, etc. Please reach out to us via email grailzmkellc@gmail.com 

Grailzmke is not liable for any product damage or loss packages during shipping of your order once the order has left our storage. If your shipment is lost or damaged in transit, we encourage you to contact the shipping company responsible to file a claim. Please, save all packaging materials and damaged goods before filing a claim.